2022 Audi Q5

Our '22 Audi Q5 experienced a spontaneous sunroof implosion while driving on the highway. Temperature would not have been a considering factor here, nor did anything hit the sunroof but it exploded and showered the occupants with glass - both pebble-sized pieces and small shards. The curtain was open at the time and glass went everywhere. Thankfully, the driver had the good sense to pull over immediately without an accident. This incident interrupted their trip, they had to find someone to tape a plastic cover over the gaping hole, then have the sunroof replaced, all at considerable expense and hassle. This was both a very dangerous AND frightening experience. Audi headquarters was contacted and denied any responsibility, saying that we need to handle this through our insurance company which I find outrageous as it has been recorded that quite a few Audis have experienced this same situation. It should be covered under their warranty!!

This car has an active recall according to Audi, but it doesn't show up in the NHTSA's system. After reviewing the vehicle history, this car was imported and the bond wasn't released until 4/29/2025, given that, the dealership listed the car for sale April 4th and sold it to me April 22, 2025, SEVEN days before the bond was released. I also believe the FMVSS compliance sticker is fake as it's able to peel off the car in one piece with ease. There was also an active lien on the car from the previous owner. This dealership operates not only as a dealership but also the RI, owns the car repair garages reporting to Carfax but is also an insurance broker! Being a Registered Importer, dealer, garage owner, and insurance broker gives one person/business total control over importing, certifying, repairing, insuring, and selling vehicles. This makes it easy to forge documents, fake compliance (like FMVSS stickers), wash titles, and hide fraud with little outside oversight.

I own a 2022 Audi Q5 Hybrid, and due to an unresolved recall (93AA), the vehicle’s plug-in hybrid functionality has been completely disabled since November 2024. The vehicle was designed to operate as a PHEV, but it can now only run on gasoline, significantly altering its intended use and efficiency. Audi has failed to provide a repair timeline or offer a loaner vehicle while the recall remains unresolved. Additionally, Audi of America has refused to buy back the vehicle, despite it no longer functioning as advertised. This situation raises serious concerns about the reliability of Audi’s hybrid and EV systems, as well as their ability to support affected customers. This recall effectively eliminates a core safety and performance feature of the vehicle, as owners relying on electric operation are forced to use gasoline instead. Given the uncertainty surrounding a fix, I am concerned about Audi’s ability to resolve this issue in a reasonable timeframe. Please see the attached complaint I made to my Utah attorney general's office.

I started the car and , put it in reverse and the rear back up camera never turned on as required when backing up today. Rear camera didnt activate but the parking light on the audi was red as usual indicating it was activated. However the screen just went to its default app page (settings, carplay, etc.) I was unable to see pedestrians as I backed out of the grocery shopping center parking spot. Yes. Audi dealership keeps telling me there is no update and that my software version 3606 is the latest software( I have told the dealer, I have a black screen without apps, only LTE and clock show up occasionally) they have done a factory reset and so have i without resolution. No warning lights came on, it just said welcome (user name) and went to the regular media screen. I have a 2mb 7 second video of the incident I took with my iphone if needed