2022 Audi Q5

NHTSA Vehicle Safety Complaint – 2022 Audi Q5 I am reporting a potential safety defect involving water intrusion through the panoramic-roof drainage system of a 2022 Audi Q5 and resulting damage to the vehicle's electrical system. The vehicle was purchased with a rebuilt title at approximately 8,000 miles following minor dents/scratches and was fully operational. We drove approximately 23,000 additional miles without water-intrusion or electrical problems. Following heavy rainfall, water entered the vehicle and reached the comfort module, wiring and connectors, causing corrosion and extensive electrical damage. While driving, the vehicle began stalling and its lights/electronics started flashing. After we stopped, it would not start again. Audi estimated approximately $12,000 to repair the vehicle by replacing the comfort module/connectors and cutting and splicing the affected wiring harness to new connectors. Our insurer, Progressive, considers this a safety concern because the affected wiring harness connects with other vehicle systems and recommends replacement of the entire harness rather than splicing it. Audi TSB 2075969/2 addresses water intrusion in 2018–2023 Q5/SQ5 vehicles and states that panoramic-roof drain hoses may become kinked during headliner installation, blocking drainage and allowing water into the vehicle. Audi also issued Safety Recall 90S9/NHTSA 21V-947 concerning liquid reaching the gateway control module in 2018–2022 Q5/SQ5 vehicles, recognizing that water-related electrical failure can cause reduced engine power and increase crash risk. Our vehicle experienced an electrical malfunction while driving after water intrusion. I request that NHTSA investigate whether this known Q5 panoramic-roof drainage defect presents a safety defect requiring recall action. The vehicle is preserved and available for inspection.

The module that controls the car’s electronics is located inside a special protective bag. A hole developed in this bag, and water leaked inside. The module is now completely submerged in water. When we started the car, many error messages appeared, but after we turned the car off and tried to start it again, the car would no longer start.

The contact owns a 2022 Audi Q5. The contact stated that while the vehicle was parked, the vehicle was started, and the message "Electrical System Malfunction – Stop Safely" was displayed. A red warning light flashed and then turned yellow. In another occurrence, while on the freeway, the vehicle accelerated independently, and the collision warning light flashed with a beeping sound, although there were no vehicles nearby. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer was unable to duplicate the failure due to invalid data that was received. The contact was informed by the dealer to avoid driving the vehicle when the red light was illuminated. The manufacturer was not notified of the failure. The approximate failure mileage was 23,000.

The contact owns a 2022 AUDI Q5. The contact received notification of NHTSA Campaign Number: 24V898000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, who confirmed that parts were on backorder. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

A recall notice was sent on November 2024 informing us that the vehicle's high-voltage battery modules may experience a thermal overload possibly resulting in smoke or fire. In addition, we were notified that a defective high-voltage battery cell modules may overheat, increasing the risk of a fire. The recall notice indicated to contact the manufacturer, Audi, to remedy the recall. We contacted Audi multiple times starting on November 2024 for the manufacture to remedy this safety recall. We have yet to receive any information as to the timeframe to remedy the recall or have had Audi reach out setting an appointment for diagnostics or replacement of the defective battery. We have been concern for the safety of ourselves and the vehicle given the current recall.

My car cut off while I was driving [XXX]. My family including my [XXX] was in the car when the car shut off mid drive. No warning nothing. Power was on but the steering wheel locked and the brake pedal was firm. I could not switch gears nothing. It's a Sunday so I had the car towed to my home. 10/7 I have the car towed to Bell Audi in Edison NJ and was told it's my alternator. I work from home, I barely drive 10 miles a week. I use my car to pick my daughter up from school which is close to home. I have researched and found this is a common issue with Audi cars that are not old. At 13k miles I should not have this issue. We could've died on the highway as that is where I was heading towards. I checked my vin and found this is a common issue which is not acceptable as we almost died in the car as it stopped short and scared all of us and locked up. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)