2012 Audi Q5

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SUN MOTOR CARS AUDI-PORSCHE (356 WOODS DR., MECHANICSBURG, PA 17050, (717) 691-3333) WAS CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I AM A MILITARY SERVICE MEMBER ASSIGNED IN STUTTGART, GERMANY. MY VEHICLE WAS SHIPPED HERE IN DECEMBER 2017, AT THAT TIME THERE WERE NO OPEN RECALLS. NOW MY VEHICLE IS AFFECTED BY THE TAKATA AIRBAG RECALL. BELOW IS WHAT I SENT AUDI OF AMERICA AS WELL AS THEIR RESPONSE. PLEASE ASSIST IN RESOLVING THIS MATTER BECAUSE AUDI OF USA DID NOT PROVIDE A VIABLE, SAFE SOLUTION. THANK YOU MY VEHICLE IS IN STUTTGART, GERMANY AND WAS SHIPPED AS PART OF MY MILITARY WORK DIRECTED MOVE IN OCTOBER 2017. THIS VEHICLE HAS AN OPEN TAKATA AIRBAG RECALL AND YESTERDAY I VISITED A LOCAL GERMAN DEALERSHIP WHO INFORMED ME THEY WOULD NOT ASSIST WITH INSPECTING MY CAR OR REPLACING AN AIRBAG IF NEEDED. COULD YOU PLEASE AND URGENTLY LET ME KNOW HOW I CAN RESOLVE THIS RECALL ISSUE WHILE MY VEHICLE IS IN STUTTGART, GERMANY? I AM VERY DISAPPOINTED THAT A LOCAL DEALERSHIP WOULD NOT ASSIST CONSIDERING THE RISK POSED TO THE DRIVER AND OTHER DRIVERS/PEDESTRIANS IF THIS AIRBAG ISSUE IS NOT RESOLVED IN A TIMELY MANNER. I ALSO HAVE CONCERNS CONTINUING TO DRIVE THE VEHICLE TO WORK IF THERE IS AN OPEN RECALL ITEM ISSUED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (AUDI SOUTHAMPTON, 51 MONTAUK HWY, SOUTHAMPTON, NY 11976, (631) 283-0888) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA INFLATORS. I HAVE BEEN WAITING FOR OVER 6 MONTHS FOR MY VEHICLE TO BE FIXED FROM THE TAKATA AIRBAG ISSUE. I WAS TOLD AGAIN 4/17/2018 THAT THE PARTS ARE NOT AVAILABLE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND WANT AUDI TO PAY FOR A LOANER VEHICLE UNTIL THE PARTS ARE REPLACED AND THE VEHICLE IS SAFE TO DRIVE. PLEASE LET ME KNOW WHAT WE CAN DO TO GET THESE PARTS IN AND REPLACED.

TAKATA RECALL: WE HAVE NOW RECEIVED 4 OR 5 LETTERS OVER THE PAST 9 MONTHS INFORMING US OF THE RECALL AND TELLING US OUR LIFE MAY BE IN DANGER AND TO CONTACT OUR DEALER IMMEDIATELY TO HAVE THE AIRBAG REPLACED. WHEN I CALL OUR DEALER (PEABODY, MA), THEY INFORM ME THEY DO NOT HAVE THE PART AND DO NOT KNOW WHEN THEY WILL. WHEN I CONTACTED AUDI USA THEY INDICATED IT IS NHTSA WHO DETERMINES WHICH DEALERS GET THE PARTS AND WHEN. IF YOU AREN'T SUPPLYING THE PARTS, DON'T REPEATEDLY REQUIRE AUDI TO SEND ME LETTERS TELLING ME MY LIFE MAY BE IN DANGER. IT'S A BIT LIKE THE BOY WHO CRIED WOLF, I NO LONGER BELIEVE YOU REALLY MEAN MY LIFE IS IN DANGER, BECAUSE IF YOU DID, YOU'D ENSURE THE PART IS AVAILABLE TO FIX THE PROBLEM. THE 2 MOST RECENT LETTERS ARE ATTACHED.

TL* THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN SEPTEMBER OF 2017. THE CONTACT SPOKE WITH AUDI LYNBROOK (855 SUNRISE HIGHWAY LYNBROOK, NY 11563, (516)-887-5300) SEVERAL TIMES AND WAS INFORMED THAT THE PARTS WERE ORDERED AND THE CONTACT WOULD RECEIVE A CALL WHEN THEY ARRIVE. THE MANUFACTURER STATED THAT THE RECALL WAS NO LONGER A HIGH PRIORITY. THE MANUFACTURER INSTRUCTED THE CONTACT TO ONLY COMMUNICATE WITH THE DEALER REGARDING PART AVAILABILITY AND STATED THAT THE INTERIM REPAIR WAS NO LONGER AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

TL* THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2017. AFTER CONTACTING THE DEALER (LYNNBROOK AUDI IN LYNNBROOK, NY), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT WAS INSTRUCTED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PRESTIGE IMPORTS (9201 W COLFAX AVE, DENVER, CO 80215) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNED A 2012 AUDI Q5. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE DRIVER BECAME DISTRACTED AND CRASHED ONTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DEEMED DESTROYED AND TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000. THE VIN WAS NOT AVAILABLE.