2011 Audi Q5

TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WE WERE TRANSFERRED FROM CHICAGO TO GERMANY AT THE END OF 2014 AND AS THE AUDI RECALL FOR THE AIRBAG AND FUEL FLANGE WERE NOW AVAILABLE WE SCHEDULED THE VEHICLE FOR SERVICE ON 11/12 JAN 2017. THE DEALER HAD THE RECALLS IN THE SYSTEM AND PRINTED THEM OUT AS A SERVICE ORDER FOR REPAIR. ON 12TH JANUARY THE DEALER CALLED AND SAID AUDI AG WOULD NOT AUTHORIZE THE REPAIRS. I CALLED AGAIN TODAY 13 FEB 2017 AND THE DEALERS SERVICE REPRESENTATIVE DANIEL CARR SAID THEY WOULD NOT AUTHORIZE AND THAT THE DEALER HAS NO WAY OF ORDERING THE PARTS WITHOUT AUDI AG AND THAT I SHOULD CONTACT AN AMERICAN DEALERSHIP IN THE US.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED.

I HAVE BEEN TREATED SO BADLY THAT I WILL NEVER BUY ANOTHER AUDI. THE MANAGER HAS TERRIBLE LEADERSHIP OF THE DEALERSHIP AND MY SERVICE EXPERIENCE WAS A ABSOLUTE DISASTER. I HAVE BEEN A LOYAL CUSTOMER SINCE I PURCHASED BY Q5 (NEVER MISSED A SERVICE APPOINTMENT AND ALWAYS DID IT AT THE DEALERSHIP). THE ENGINE HAS LEAKED OIL THE ENTIRE TIME. 3 YEARS AGO AUDI REPLACED THE PISTONS DUE TO A DESIGN DEFECT (THEY PAID FOR IT). 4 DAYS BEFORE MY REGULARLY SCHEDULED SERVICE APPOINTMENT MY ENGINE DIED WHILE DRIVING IT HOME FROM WORK THROUGH A RESIDENTIAL NEIGHBORHOOD. I HAD A HALF-MILE WARNING SOMETHING WAS WRONG WHEN THE ENGINE STARTED SPUTTERING. IF I DID NOT HAVE MY FOOT ON THE GAS, THE ENGINE WOULD STALL. WHEN I GOT IT INTO MY DRIVEWAY AND TURNED IT OFF IT WOULD NOT RESTART. AFTER 4-5 ATTEMPTS, THE ENGINE WOULD NOT TURNOVER. SO I HAD TO TOW MY CAR TO THE DEALERSHIP FOR ASSESSMENT. THE NEXT DAY THEY TELL ME ENGINE CAR WAS WORTHLESS AND THAT I MUST PUT IN A NEW ENGINE FOR $11,000. THEY SAID THEY HAVE SEEN ENGINES FAIL AROUND 105,000. MINE HAS 107,000. I ASKED WHY THEY DID NOT ALERT ME TO THIS RISK AS I WOULD HAVE BROUGHT THE CAR IN SOONER. I ARGUED BACK UNTIL THEY REDUCED THE PRICE TO $6,300 FOR NEW ENGINE ON A 6 YEAR OLD CAR, AND THEY WOULD OFFER ME $8,500 TO TRADE IT IN ON A NEW ONE. I DO NOT HAVE $6,300 TO DO INVEST. BESIDES, THE ENGINE IN THE Q5 HAS HAD ISSUES SINCE I PURCHASED IT AS A PRE-CERTIFIED VEHICLE IN 2011. I AM A SINGLE MOM, AND I HAVE HAD TO RENT A CAR ON MY OWN FOR THE LAST 2 WEEKS, WHILE THE SERVICE DEPARTMENT "ASSESSED" THE ENGINE ISSUE. TODAY I FINALLY GAVE UP AND I ARRANGED FOR MY Q5 TO BE TOWED TO A SALVAGE YARD. IF AUDI WOULD HAVE WORKED WITH ME ON ALERTING ME TO POSSIBLE ENGINE FAILURE ISSUE AT 105,000 MILES; SUGGESTED FIXING MY CAR SOONER; OFFERING ME A LOANER DURING THIS PROCESS; OR A BETTER TRADE IN VALUE -- I WOULD HAVE BOUGHT ANOTHER AUDI.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL AFTER 10 MONTHS OF RECEIVING A RECALL NOTICE, THE TAKATA REPLACEMENT BAGS ARE STILL NOT AVAILABLE FROM FROMAUDI DEALER. I ALSO RECEIVED A RECALL IN NOVEMBER REGARDING FUEL PUMP FLANGE -- AFTER CALLING MY DEALER SEVERAL TIMES, I AM TOLD REPLACEMENT OFFERED BY RECALL NOTICE IS NOT AVAILABLE, MAY NOT BE FOR SEVERAL MONTHS - THIS IS FIRE HAZARD. AUDI LEAVES ME TO DRIVE A VEHICLE WITH 2 SERIOUS DEFECTS, WHICH THEY KNOW ABOUT, AND MAKE NO EFFORT TO DEAL WITH THE RECALL OR OFFER ME A REPLACEMENT VEHICLE. HOW CAN THIS BE ACCEPTED? *TR