2010 Audi Q5

NOTICED PASSENGER SIDE FLOOR BOARD IS SOAKED AFTER IT RAINS. THIS HAPPENS IF IT IS PARKED OR IF YOUR DRIVING. ALL DRAINS ARE CLEAR AND WHEN DROPPING HEADLINER, NOTICED A "WATER" WAY RUNNING DOWN TOWARDS PASSENGER PILLAR, ON PILLAR AIRBAG AND DOWN TO FLOOR BOARD. DEALERSHIP TOLD ME THAT MANY OTHER 2010 AUDI Q5'S HAVE THE SAME ISSUE AND IMPLIED THIS IS PROBABLY WHY MY SUNROOF MOTOR IS NOT FUNCTIONING ANYMORE DUE TO WATER GETTING IN AND THEY QUOTED ME $2500 TO FIX THIS MANUFACTURE FLAW. IF MY VEHICLE HASN'T BEEN IN A WRECK AND THE SUNROOF FRAME IS BAD, WHY ISN'T THERE A RECALL FOR THIS?

TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI SOUTH HAMPTON (51 MONTAUK HWY, WATER MILL, NY 11976, (631) 283-0888) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

A FEW WEEKS AGO, MY WIFE AND I OBSERVED WATER ON DRIVER'S SIDE OF THE DASHBOARD AFTER IT RAINED. I THEN CHECKED THE FLOOR CARPET IN THE DRIVER'S FOOT WELL -IT WAS WET. AFTER REMOVING THE DRIVER'S SIDE GRAB HANDLES, A-PILLAR TRIM AND THE VISOR IN ORDER TO LOWER THE HEADLINER, I OBSERVED WATER DRIPPING AT THE JUNCTION OF THE DRAIN HOSE TO THE SUNROOF. I ALSO OBSERVED MORE WATER LEAKING INTO THE CAR BETWEEN THE TOP SIDE OF THE WINDSHIELD AND THE BODY OF THE CAR. I ALSO NOTICED THAT THE DRIVER'S SIDE CURTAIN AIRBAG WAS WET FROM THE WATER DRIPPING FROM THE SUNROOF / DRAIN HOSE CONNECTION. ON 10/15/18, I CALLED AUDI OF AMERICA AND INFORMED THE REPRESENTATIVE OF THE PROBLEMS WITH THE VEHICLE THE REPRESENTATIVE TOOK MY INFORMATION AND SAID, "SOMEBODY WILL GET IN TOUCH WITH YOU". ON 10/17/18, I RECEIVED A PHONE CALL FROM MRS. SHEMONIA. I INFORMED MRS. SHEMONIA THAT OUR Q5 HAS LEAKING SUNROOF DRAIN THAT CAUSES WATER TO DRAIN OVER THE DRIVER'S SIDE CURTAIN AIRBAG, WHICH MAY PREVENT THE AIRBAG FROM DEPLOYING PROPERLY. I ALSO INFORMED MRS. SHEMONIA V. THAT THE WINDSHIELD IS LOSE WHICH CASES WATER TO LEAK INTO THE CAR AS WELL. LOSE WINDSHIELD IS ALSO A SAFETY DEFECT BECAUSE IT MAY PREVENT THE PASSENGER'S SIDE FRONT AIRBAG FROM DEPLOYING PROPERLY. MRS. SHEMONIA STATED THAT AUDI DECLINED TO PROVIDE ANY ASSISTANCE WITH REPAIRING THESE TWO PROBLEMS SINCE THE Q5 IS OUT OF THE FACTORY WARRANTY PERIOD. I CALLED BELL AUDI AND SPOKE TO SERVICE ADVISOR TOM WHO STATED THAT HE WAS AWARE OF THE LEAKING SUNROOF DRAINS DUE TO DRY ROT AND THAT THE REPAIR WOULD COST ABOUT $800.00. ACCORDING TO TOM, THE WINDSHIELD REPAIR WOULD COST $1200.00 BECAUSE "THE OLD WINDSHIELD CANNOT BE TAKEN OUT WITHOUT BREAKING IT SO A NEW WINDSHIELD WOULD HAVE TO BE INSTALLED." IT APPEARS THAT AUDI OF AMERICA DOES NOT CARE ABOUT THEIR VEHICLES BEING UNSAFE.

RECALL COMPLAINT: I RECEIVE WARNING LETTERS AND REMINDER CARDS, BUT THE LOCAL DEALER SEEMS NOT TO HAVE PARTS. THE RESPONSE SPECIFICALLY WAS TO "CALL BACK IN A MONTH - WE SHOULD HAVE PARTS THEN". IT WOULD SEEM THEY SHOULD BE CALLING ME! I EXPLAINED I WAS DRIVING A 2,000 MILE TRIP AND THERE WAS NO CONCERN, OR A WARNING THAT THE VEHICLE SHOULD NOT BE DRIVEN. I NOW HAVE A SCHEDULE THIS WEEK TO HAVE THE WORK DONE AT ANOTHER DEALERSHIP.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI ALLENTOWN, 4725 HAMILTON BLVD, ALLENTOWN, PA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL I HAVE CONTACTED ATLANTA AUDI SERVICE DEPARTMENT TO GET MY AIRBAG REPLACED, AND HAVE BEEN TOLD THIS OVER IEMAIL: "REGARDING REPLACEMENT PARTS, I WISH I HAD A DATE FOR YOU'AND FOR ME! THIS RECALL HAS BEEN OUT SINCE THE SPRING OF 2016. TAKATA TOOK SEVERAL MONTHS TO PROVIDE REPLACEMENT PARTS IN 2016/2017 AND WE REPLACED MANY. SHORTLY AFTER, THEY SHUT DOWN IN 2017 DUE TO BANKRUPTCY. FROM THAT POINT, AUDI OF AMERICA TOOK OVER AND HAVE HAD NEW PARTS MADE, WHICH HAS TAKEN SEVERAL MONTHS. THEY'RE STARTING DISTRIBUTION THIS YEAR. IT'S BEEN QUITE THE PROCESS! PARTS HAVE BEEN INCREDIBLY LIMITED AND I AM UNABLE TO PROVIDE A STOCK DATE. YOU'RE WELCOME TO REACH OUT PERIODICALLY, OTHERWISE, WE'LL KEEP YOU ON OUR CALL BACK LIST. FOR MORE INFORMATION REGARDING THE RECALL, FEEL FREE TO CONTACT AUDI CUSTOMER RELATIONS." I DO NOT FEEL SAFE DRIVING MY CAR. HOW IS THIS POSSIBLE TO NOT HAVE PARTS FOR A FATAL RECALL LIKE THIS?

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUDI LAS VEGAS AT (702) 822-7000 (6335 W. SAHARA AVE, LAS VEGAS, NV 89146) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2018. AFTER CONTACTING THE DEALER (AUDI OF WALLINGFORD, 800 S. COLONY RD, WALLINGFORD, CT 06492) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.