2023 Audi Q4 E-TRON Sportback

While driving, the car lost power, stalled, and rolled backwards down an incline. Fortunately, the brakes worked allowing me to bring the car to a safe stop. The dealer has been trying to repair the car for 40 days (the repair is not complete). The repair included replacing the front motor. When I went online to the Audi forums, it appears many drivers have experienced the same problem. Some type of refrigerant leak causes a failure of the front electric motor which causes the car to lose drive power (stall). I can't tell from the online forums how prevalent (or rare) this problem is, but it is clear that I am not the only Audi Q4 owner who has experienced the same sequence of events.

The contact owns a 2023 Audi Q4 E-Tron. The contact stated that the vehicle could not be charged using the home charging station. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact later received a notification of NHTSA Campaign Number: 23V842000 (Electrical System) regarding the home power outlet and charging cable. The failure mileage was 8,000.

The contact owns a 2023 Audi Q4 E-Tron. The contact stated that after charging the vehicle to 80 percent, the vehicle only achieved 91 miles of travel time. The help system warning light was continuously illuminating. The contact stated that the turn signal intermittently failed to operate as needed. The contact also stated that the Lane Keep Assist intermittently failed to operate as designed, and the doors occasionally failed to open with the key fob nearby. The contact received notification of NHTSA Campaign Number: 23V842000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that they would no longer service the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but provide no additional assistance. The failure mileage was approximately 85. VIN tool confirms parts not available.

The contact owns a 2023 Audi Q4 E-Tron. The contact received notification of NHTSA Campaign Number: 23V842000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that he had plugged the compact portable charging system into a 220/240V wall socket that licensed electricians had installed. The contact stated that after returning to the residence a short time later, there was a burning plastic odor inside the garage. The contact checked the charging cable and the wall socket and became aware that the socket was partially melted. The contact disconnected the portable charger from the wall socket. The contact stated that the 220/240V wall socket was no longer operable. The manufacturer was made aware of the issue. The failure mileage was approximately 1,500. VIN tool confirms parts not available.

On September 22, 2023, I was parking the car in a parking garage and I had my foot on the brake. I was about to shift to reverse when my car suddenly accelerated on its own into a cement wall. My foot had remained on the brake the entire time. There have been other similar incidents with Audi Q4 eTrons as reported on this page: [XXX] - Unknown what component or system failed or malfunctioned as the vehicle is currently at a collision center for repairs. - If others had been near by, serious injury or death could have occurred. I experienced neck and back pain from the impact. - The problem has not been reproduced or confirmed by a dealer yet - The vehicle has not been inspected by the manufacturer, police, insurance or others yet - No warning lamps, messages or other symptoms appeared prior to the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)