2025 Audi A6

I am the lessee of a 2025 Audi A6 e-tron, VIN [XXX], leased new from McGrath Audi in XXX. The vehicle has been defective continuously since delivery and is currently inoperable. Current defect. After Audi applied software update campaign KT2, the vehicle will no longer accept a charge from any source. It will not charge on Level 1 at home, will not charge on my Level 2 home charger, and will not charge at Electrify America DC fast chargers. All three worked before the update. Because this is a battery electric vehicle, a vehicle that cannot charge cannot be driven. Audi has not provided a fix, a workaround, or a date by which a fix will exist. The defect was introduced by Audi's own software and is not attributable to my charging equipment, my electrical service, or my usage. Prior defects. The power trunk/liftgate has failed repeatedly with a recurring dash warning light. It has been presented for this same defect on [X] separate occasions and has never been permanently repaired. It failed again after the most recent repair. I reported this in writing to Audi Customer Care on XXX and again on XXX. [Add any other defects and dates.] Days out of service. The vehicle has been out of service for warranty repair for approximately [X] cumulative business days in thirteen months of a lease. A dated log of every visit, with repair order numbers, is attached. Prior attempts to resolve. I escalated in writing to Audi Customer Care on XXX and XXX, requesting either a permanent repair or a replacement vehicle. Multiple tickets were opened with both McGrath Audi and Audi Customer Care. None produced a permanent repair. I most recently escalated on [Since XXX], requesting repurchase and a manufacturer-paid loaner. [State Audi's response, or "Audi did not respond substantively."] Effect on me. This is my only vehicle and I depend on it for work. I have made every lease payment on time INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)