After purchasing the vehicle on 8/2/25, I discovered it had outstanding safety recalls that were neither addressed nor disclosed by the dealership at the time of sale. I have since taken steps to fix these safety issues, but the dealer’s failure to inform me or resolve the recalls before the sale put me at unnecessary risk. I ur…
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After purchasing the vehicle on 8/2/25, I discovered it had outstanding safety recalls that were neither addressed nor disclosed by the dealership at the time of sale. I have since taken steps to fix these safety issues, but the dealer’s failure to inform me or resolve the recalls before the sale put me at unnecessary risk. I urge the NHTSA to review the dealership’s records from 8/2/25 to hold them accountable for selling a vehicle with unresolved safety defects that compromised my safety. It is not allowing me to add case card with report, only case card available as of today.
NHTSA ODI #11679510
45,000 miles · Oct 1, 2020
Fuel/propulsion System
CHECK ENGINE LIGHT CAME ON WHILE VEHICLE WAS IN MOTION ON AN INTERSTATE HIGHWAY. IT LATER WENT OFF WHILE DRIVING ON CITY STREETS. DEALER ADVISED THAT FUEL HOSE NEEDED REPLACEMENT AT COST OF $1,198. DEALER STATED THERE WAS A FLAW IN THE ORIGINAL HOSE AND THAT A REPLACEMENT KIT MUST BE INSTALLED. DEALER ADVISED THAT THIS IS A …
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CHECK ENGINE LIGHT CAME ON WHILE VEHICLE WAS IN MOTION ON AN INTERSTATE HIGHWAY. IT LATER WENT OFF WHILE DRIVING ON CITY STREETS. DEALER ADVISED THAT FUEL HOSE NEEDED REPLACEMENT AT COST OF $1,198. DEALER STATED THERE WAS A FLAW IN THE ORIGINAL HOSE AND THAT A REPLACEMENT KIT MUST BE INSTALLED. DEALER ADVISED THAT THIS IS A DANGEROUS SITUATION AND I SHOULD NOT DRIVE MY CAR HOME. DEALER STATED THAT THIS IS NOT COVERED UNDER WARRANTY AND THERE IS NO RECALL. I CALLED AUDI. THEY TOLD ME THE SAME THING AND SUGGESTED I CONTACT NHTSA. AUDI ISSUED A TECHNICAL SERVICE BULLETIN IN 2017 ADVISING DEALERS OF THIS PROBLEM AND INSTRUCTING THEM ON HOW TO INSTALL THE REDESIGNED REPLACEMENT KIT. INSTRUCTIONS COVER SEVERAL AUDI MODELS BUT DO NOT SPECIFY MODEL YEARS. TO RECAP, THIS SEEMS TO ME TO BE THE VERY DEFINITION OF NEED FOR A RECALL: 1.DEALER ADMITS THERE WAS A FLAW IN THE ORIGINAL DESIGN. 2. AUDI HAS REDESIGNED THE SYSTEM AND ISSUED INSTRUCTIONS FOR REPLACEMENT. 3. DEALER STATES IT IS DANGEROUS TO DRIVE THE CAR WITHOUT REPLACEMENT KIT. PLEASE ISSUE A RECALL FOR THIS DANGEROUS SITUATION.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5 Cabriolet, A5 Sedan and Audi Q5 vehicles, 2012-2015 Audi A6 vehicles and 2013-2016 Audi A4 Sedan and A4 allroad vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can either become blocked with debris from the cooling system causing it to overheat or can short-circuit from moisture within the pump.
Consequence & remedy
Consequence: A blocked pump or a short-circuited pump can increase the risk of a fire.
Remedy: Audi will notify owners, and dealers will replace the pumps, free of charge. The recall began September 14, 2018. Owners may contact Audi customer service at 1-800-253-2834. Audi's number's for this recall is 19N3/19N4. Note: This recall is in additional to the coolant pump software update applied as a remedy under recall 17V002.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2016 Audi A5 Coupe, A5 Cabriolet, A4 Sedan, A4 Allroad and Q5 vehicles. Contact corrosion within the electrical connector for the auxiliary heater may cause the heater wires to overheat or melt.
Consequence & remedy
Consequence: The melted wires can increase the risk of a fire.
Remedy: Audi will notify owners, and dealers will replace the auxiliary heater and, as necessary, update the software, free of charge. The Recall began November 27, 2017. Owners may contact Audi customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 80C5 and 80C6.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5, A5 Cabriolet and Q5 vehicles, 2013-2016 Audi Allroad and Audi A4 vehicles and 2012-2015 Audi A6 vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can be blocked with debris from the cooling system, resulting in the pump overheating.
Consequence & remedy
Consequence: If the coolant pump overheats, it can increase the risk of a fire.
Remedy: Audi will notify owners, and dealers will update the software so that the power supply to the coolant pump is deactivated if the pump becomes blocked with debris, free of charge. The recall is expected to begin February 20, 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 19M1.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
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