2013 Audi A5

The contact owns a 2013 Audi A5. The contact stated that after activating the AC system, there was hot air and a burning odor coming from the passenger’s side vents. The contact associated the failure with NHTSA Campaign Number: 17V002000 (Engine and Engine Cooling). The contact called an independent mechanic and referenced the recall campaign. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The failure mileage was approximately 157,653.

The contact's cousin owns a 2013 Audi A5. The contact stated while driving at an undisclosed speed, the vehicle began to overheat. The warning message "Pull Over and Check Coolant" was displayed. The contact veered to the side of the road and upon checking the coolant reservoir, the contact noticed that the coolant was leaking. The contact added coolant and was able to continue driving. However, the failure reoccurred increasingly. The contact stated that the coolant would leak onto the ground while refilling the coolant reservoir. The contact stated that the vehicle was no longer drivable. The contact became aware that the VIN was included in NHTSA Campaign Number: 18V229000 (Engine and Engine Cooling). The vehicle was taken to the dealer for the recall repair. However, as the contact's friend was picking up the vehicle on his behalf, he noticed that there was no coolant in the vehicle. The dealer then added coolant however, the failure recurred while driving. The dealer was notified and advised the contact that the failure was not associated with the recall. The vehicle was then taken to an independent mechanic where the coolant pump sensor was replaced; however, the failure recurred a month later. The manufacturer was notified of the failure and informed the contact that they could not assist as the dealer had already marked the recall as completed. Additionally, the contact stated that the interior lights of the vehicle would fail to operate intermittently. The vehicle was not repaired. The failure mileage was approximately 83,000.

TL* THE CONTACT OWNS A 2013 AUDI A5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT A SECOND NOTICE WOULD BE SENT WHEN THE PART BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 AUDI A5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI SUGAR LAND, 10330 US-90 ALT, SUGAR LAND, TX 77478) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE PART WOULD BE AVAILABLE IN JANUARY OF 2019. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.