2010 Audi A5 Cabriolet

I ASKED MY AUDI DEALER WHERE I TAKE MY CARE FOR ALL CARE AND MAINTENANCE ABOUT REPLACING THE DEFECTIVE AIR BAGS. I WAS TOLD THE PARTS WERE NOT AVAILABLE. I ASKED ABOUT BEING GIVEN A LOANER CAR UNTIL THE REPLACEMENT PARTS WERE AVAILABLE. I WAS TOLD THERE WAS A LONG LIST BUT THEY WOULD PUT ME IN THE LIST. THAT WAS ALMOST 1 YEAR AGO AND STILL NO MENTION OF THE LOANER CAR OR FIX. WHEN I EXPRESSED MY CONCERN ABOUT THE SAFETY HAZARD I WAS TOLD THAT "AUDI HASN'T HAD ANY DEATHS YET". I TOLD HIM I DIDN'T WANT TO BE THE FIRST. THE LAST TIME I ASKED I WAS TOLD THAT THE REPLACEMENTS/REPAIRS WOULD START ON THE WEST COAST IN SEPTEMBER 2017 BUT NO IDEA OF WHEN MY CAR WOULD BE FIXED. WHY IS THE CONSUMER LEFT WITH NO ANSWERS AND DRIVING A POTENTIAL DEATH MACHINE? WHY ISN'T AUDI BEING PRESSURED TO FIX THIS? WHEN CAN WE EXPECT THIS TO BE FIXED? HOPEFULLY, BEFORE I AM INVOLVED IN A POTENTIALLY FATAL COLLISION (WHICH WILL END UP COSTING MUCH MORE IN LAWSUITS THAN THE REPAIR WOULD COST.

ENGINE LIGHT CAME ON WHEN STARTING CAR, HAD SOME DIFFICULTY ACCELERATING. CAR TAKEN TO DEALER WITHIN 24 HOURS. DEALER DIAGNOSED TIMING CHAINS, HEAD, TENSIONERS AND TURBO NEEDED TO BE REPLACED. CAR HAS APPROXIMATELY 83000 MILES AND HAS BEEN SERVICED AT CONSHOHOCKEN AUDI SINCE PURCHASE FROM PRESTIGE LEXUS (WITH 7000 MILES). AUDI HAS "OFFERED" AN 75% DISCOUNT ON PARTS BECAUSE I "HAVE BEEN A GOOD CUSTOMER" (EXCEPT THE TURBO WHICH THEY SAY IS NOT A FAULT OF THE ENGINE DEFECT). I AM RESPONSIBLE FOR 25% OF PARTS, ALL TAXES FOR ALL PARTS, AND LABOR. WHEN I CALLED AUDI CUSTOMER SERVICE TO QUESTION THEIR RESPONSIBILITY AND ASK FOR ADDITIONAL FINANCIAL SUPPORT, I WAS WARNED BY THE AUDI CUSTOMER SERVICE REP NOT TO CONTINUE TO SAY NEGATIVE THINGS ABOUT AUDI OR THEIR OFFER OF 75% WOULD BE TAKEN BACK. THIS IS NOT ONLY AN EXPENSIVE REPAIR BUT A SAFETY CONCERN B/C YOU CAN HAVE COMPLETE ENGINE FAILURE AND LOSS OF STEERING. AUDI REFUSED TO ACCEPT RESPONSIBILITY FOR THIS ENGINE DEFECT AND THE DOWNSTREAM EFFECTS EVEN THOUGH THERE WAS AWARENESS OF THIS POTENTIAL IN 2010. THERE ARE 3 CLASS ACTION SUITS RELATED TO THIS PROBLEM BUT THERE NEEDS TO BE MORE PUBLIC AWARENESS OF THIS POTENTIAL SAFETY ISSUE AND INCREASED PUBLIC NOTICE OF AUDI'S LACK OF CONCERN OR RESPONSIBILITY TO REPAIR/REPLACE THE AFFECTED PARTS WITH NO COST TO THE CONSUMER.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI A5 CABRIOLET. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/06/17*LJ CONSUMER STATED DEALER CONSULTANT ADVISES THAT PARTS WILL NOT BE AVAILABLE FOR AT LEAST SIX MORE MONTHS. UPDATED 6/26/18*JB