2008 Audi A4

The contact owns a 2008 Audi A4. The contact received an unknown recall notice related to the air bags. The contact scheduled an appointment at a dealer and had the recall serviced. The contact then stated that while idle in the parking lot of a hospital, a speeding vehicle clipped the front end, driver's side of her vehicle, which caused the entire front bumper to detach from the vehicle. The driver also hit a gate, guardrail, and utility box in the parking lot. The air bags did not deploy upon impact. The contact was then treated at the hospital for an injury to her neck and left shoulder. The contact sustains severe headaches weeks after the accident. The contact received an X-ray and had been assigned to physical therapy for the next few months. The other driver was not injured as a result of the accident. A police report was filed. The vehicle was initially towed to an independent mechanic and was later towed to a storage unit. The contact family member, who is mechanically inclined, stated that the vehicle's air bag sensors were defective. The vehicle had yet to be diagnosed or repaired by dealer. The dealer was notified of the failure and referred the contact to the manufacturer; the manufacturer gave the contact a case number. The failure mileage was approximately 140,000.

Audi is wanting me and another driver to drive 2.5 hours to their dealer drop off the car for repairs, then drive back. Then after the repairs are complete make that trip again. They want us to spend 20 man hours driving, plus gas, food, and mileage. None of this is reimbursed. I have called and written Audi several times with the same answer. This is unreasonable when they have a local VW dealer and other Audi certified mechanics that can do the job within 20 minutes. Our zip code is [XXX] . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I HAVE CALLED MY DEALERSHIP AND REACHED OUT TO THE VEHICLE MANUFACTURER ON THEIR WEBSITE NUMEROUS TIMES OVER A 10 YEAR PERIOD (AT THE VERY LEAST SINCE AUDI ANNOUNCED AGREED TO THE REPAIRS). I KEEP ON RECEIVING NOTICE POSTCARDS FROM AUDI TO HAVE THIS SCHEDULED WITH MY LOCAL DEALERSHIP. WHEN I CALL THEY KEEP TELLING ME TO BE PATIENT, THEY WILL CALL ME WHEN ONE COMES IN. I HAVE STARTED TO RECEIVE POSTCARDS FROM ANOTHER DEALER TO SCHEDULE THE REPAIR...ONLY THIS DEALER IS ACROSS THE COUNTRY IN CALIFORNIA! IT DOES NOT SEEM TO ME WHEN I CONTACT AUDI OF AMERICA THEY DON'T REALLY CARE. I ONLY HAVE APPROXIMATELY 70,000 MILES ON THE CAR BECAUSE I DON'T DRIVE IT WITH MY FAMILY ABOARD(BECAUSE OF THE FACTORY INSTALLED TAKATA FRONT PASSENGER ANTI PERSONNEL DEVICE). THE ONLY HELP FROM AUDI WAS IN THE FROM OF A RECOMMENDATION "DO NOT" USE FRONT PASSENGER SEAT. TO RECAP 12 YEAR OLD VEHICLE, I BELIEVE I LIVE IN ZONE2, NUMEROUS ATTEMPTS TO BOTH AUDI OF AMERICA AND MY LOCAL DEALERSHIP, RECALL NOTICES FROM CALIFORNIA! *****UPDATE: AS I WAS ABOUT TO FILE THIS COMPLAINT I DECIDED TO CALL BENZEL BUSCH AUDI TO CHECK. AND MIRACULOUSLY THEY HAVE ONE. I WAS TOLD BY AUDI OF AMERICA THROUGH CUSTOMER SERVICE REPRESENTATIVE GREG M. ON MAY 16, 2019, THAT HE SPOKE TO KATHERINE AT SERVICE AND THAT THEY ARE AWAITING PARTS AND THAT SHE ASSURED HIM THAT I WAS A PRIORITY AND ONCE THE PART ARRIVES THEY WILL BE REACHING OUT TO ME DIRECTLY. IN THE ALMOST A YEAR OF WAITING, NO ONE HAS CONTACTED ME, NOT AOA OR LOCAL DEALER. I CALLED HER TODAY JAN. 8, 2020 AND SCHEDULED A REPAIR ON JAN.13. IT WOULD SEEM THAT I AM NOT A PRIORITY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 AUDI A4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V427000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUDI NORTH MIAMI (1995 NE 142ND ST, NORTH MIAMI, FL 33181, (305) 952-5900) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE DEALER FAILED TO SCHEDULE A SERVICE APPOINTMENT UNTIL THE CONTACT MADE SEVERAL ADDITIONAL CALLS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 AUDI A4. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V427000 (AIR BAGS). BAKERSFIELD AUDI (6000 WIBLE RD, BAKERSFIELD, CA 93313, 888-352-4099) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 AUDI A4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V427000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. AUDI NORTH ATLANTA (11505 ALPHARETTA HIGHWAY, ROSWELL, GA 30076, 888-726-2520) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL: ONGOING ISSUE WITH VEHICLE. LATEST RECALL NOTICE 6/18. CONTACTED DEALER IN BUFFALO, NEW YORK TO SCHEDULE REPAIR. DEALER STATES THAT THEY DO NOT HAVE ANY OF THE CORRECT 'KIT' ON HAND TO DO THE REPAIR. APPARENTLY THE VEHICLE NEEDS AN '01' KIT. DEALER SAYS THEY WERE AWAITING KITS FROM AUDI. THIS WAS OVER A MONTH AGO. DEALER STATED THEY WOULD CALL WHEN THE KIT ARRIVED AND NOTIFY ME. MEANWHILE I GET POSTCARD "RECALL CAMPAIGN REMINDERS' FROM AUDI. THE POSTCARD ADVISES TO CALL THE AUDI CUSTOMER SERVICE CENTER BUT THE VOICE MESSAGE ADVISES 'NO ONE IS AVAILABLE'.