2018 Alfa Romeo Stelvio

I am submitting this complaint regarding a manufacturer safety recall affecting my vehicle that has not been remedied and is creating a safety concern. My vehicle is subject to NHTSA Safety Recall 25V-586 (Alfa Romeo Recall 93C) involving a defective fuel pump / fuel delivery module that may cause loss of drive power while driving. I contacted an authorized Alfa Romeo dealership, and they confirmed that my vehicle is affected by this recall. However, the dealership informed me that Alfa Romeo has not yet released a final repair remedy and therefore they cannot perform the recall repair at this time. I contacted Alfa Romeo Customer Care and was advised that the dealership could run diagnostics and potentially perform a temporary or interim repair related to the fuel pump issue. When I relayed this information to the dealership, I was told that I would be required to pay out of pocket for parts and labor and wait for reimbursement once Alfa Romeo releases a final recall solution. I do not believe it is appropriate or compliant with safety recall requirements for a customer to be required to prepay for parts and labor related to a confirmed manufacturer safety defect. This recall involves a loss of engine power, which poses a safety risk while driving. At this time, no no-cost repair, interim fix, or alternative transportation has been offered, and I am being placed in a position where a known safety defect remains unresolved unless I pay out of pocket. I am requesting NHTSA review this matter, as the recall has been acknowledged but not properly supported with a no-cost remedy or alternative solution for the affected consumer.

The contact owns a 2018 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 25V586000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline). The vehicle was taken to the dealer for a safety inspection prior to a road trip. The dealer informed the contact that the fuel pump could not be inspected. The dealer then advised the contact that the vehicle was in good driving condition based on maintenance records. The contact stated that while driving approximately 20-30 MPH on the road trip, with a newborn child in the rear seat, the vehicle stalled. The contact pulled over into a ditch. The vehicle failed to restart as intended and sputtered. The vehicle was towed to the family’s residence. The manufacturer was notified of the failure and aided with towing the vehicle to the dealer. The dealer diagnosed the vehicle with a fuel pump failure. The fuel pump was replaced at the owner's expense. The vehicle was repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000. The VIN was not available.

The contact owns a 2018 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline); however, parts to do the recall repair were not yet available. The contact stated that the vehicle failed an inspection and would not pass due to the open recall and the parts not being available to repair the vehicle. The local dealer was contacted, and the dealer confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2018 Alfa Romeo Stelvio. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that several dealers were contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

My 2018 Alfa Romeo Stelvio experienced a complete electrical failure and will not start at all. The vehicle suddenly lost all functionality and remains fully inoperable. The dealership has had the vehicle for an extended period and has been unable to diagnose or repair the defect. This appears to be related to known electrical issues in 2018 Stelvio models, including BCM (Body Control Module) failures, wiring faults, and fuel system defects reported in recalls and TSBs. A no-start electrical failure is a serious safety concern because similar defects in this model have been linked to unexpected engine shut-offs. The vehicle has been out of service for over 30 days. This is a major safety and reliability issue. I am requesting that NHTSA review this defect, because the manufacturer has not provided a resolution.

The contact owns a 2018 Alfa Romeo Stelvio. The contact stated that while his daughter was driving approximately 60-75 MPH, the vehicle shuddered and lost motive power. The driver was able to pull over to the side of the road. The check engine warning light and other unknown warning lights were illuminated. The vehicle failed to restart and was towed to the residence. The contact stated that the vehicle was able to be restarted the following day, but the check engine warning light remained illuminated. The vehicle was taken to an Auto Parts Store, where it was scanned, and a DTC for low fuel volume was retrieved. The contact received notification of NHTSA Campaign Number: 25V586000( Fuel System, Gasoline), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

I received a manufacturer recall notice (Recall 93C / NHTSA 25V-586) for my 2021 Alfa Romeo Giulia concerning a defective rear fuel line quick connector that may leak fuel and cause an engine compartment fire. I contacted Alfa Romeo of Brandon (FL) several times to schedule an inspection and request a temporary vehicle as recommended by FCA. My service advisor, Lenny Patram, confirmed that the remedy is not yet available and advised me to wait for further notice. Despite expressing safety concerns, I was told that no loaner or temporary vehicle could be provided. This situation puts my safety and the safety of others at risk. The recall notice specifically warns that a fuel leak could lead to a fire, yet I have been advised to continue parking the vehicle outside and avoid driving it if possible. I rely on this vehicle for daily transportation and have not been offered any safe alternative or clear timeframe for repair. In addition to the recall, my check engine light has been on for several weeks, and the “A!” warning light appears intermittently. These indicators began appearing after I received the recall notice and may be related to the same underlying defect. The dealer has not inspected the vehicle because parts are unavailable. The issue has not been reviewed by the manufacturer, insurance, or any third party. The vehicle is currently at my residence and available for inspection upon request. Warning lights prior to failure: Yes — check engine light and “A!” warning. Reproduced/confirmed by dealer: No — recall acknowledged but not inspected. Component available for inspection: Yes.

The contact owns a 2018 Alfa Romeo Stelvio. The contact stated that while the vehicle was parked and shut off, the contact attempted to start the vehicle, but the vehicle failed to start. The contact stated that the vehicle lost motive power, and the fuel warning light was illuminated. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline); however, the part to complete the recall repair was not yet available. A local independent mechanic arrived at the residence to inspect the vehicle, but the vehicle was not diagnosed or repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 41,000.