ON MULTIPLE OCCASIONS, AFTER STARTING VEHICLE, THE AIRBAG LIGHT STAYS ON WHILE DRIVING. ON OR ABOUT MAY 23, 2014, I REPORTED THE PROBLEM TO DEVON ACURA OF NORWALK, LOCATED IN NORWALK, CT AND WAS ADVISED THAT HAVING THE AIR BAG LIGHT ON WHILE DRIVING MEANS THE AIRBAGS WILL NOT BE ABLE TO DEPLOY IN THE EVENT OF AN ACCIDENT. GIVE…
Read full complaint
ON MULTIPLE OCCASIONS, AFTER STARTING VEHICLE, THE AIRBAG LIGHT STAYS ON WHILE DRIVING. ON OR ABOUT MAY 23, 2014, I REPORTED THE PROBLEM TO DEVON ACURA OF NORWALK, LOCATED IN NORWALK, CT AND WAS ADVISED THAT HAVING THE AIR BAG LIGHT ON WHILE DRIVING MEANS THE AIRBAGS WILL NOT BE ABLE TO DEPLOY IN THE EVENT OF AN ACCIDENT. GIVEN THE SAFETY ISSUE, I IMMEDIATELY REQUESTED THAT ACURA ADDRESS ISSUE, BUT THE DEALER ADVISED ME THAT I WILL HAVE TO PAY OUT OF POCKET BECAUSE ACURA HAS NOT ISSUE A RECALL TO ADDRESS THE ISSUE. CONSEQUENTLY, I FILED A COMPLAINT LETTER WITH ACURA REQUESTING THAT THE COMPANY ADDRESS THIS MAJOR SAFETY ISSUE REGARDING MY VEHICLE. AND TO MY DISAPPOINTMENT, ACURA'S RESPONSE TO MY VEHICLE SAFETY ISSUE IS THAT THEY ARE COMMITTED TO IMPROVING MY CUSTOMER EXPERIENCE IN THE FUTURE. *TR
Illustration