2015 Acura Tlx

VEHICLE PURCHASE MADE ON 2/28/2016. I HAVE BEEN TO THE DEALERSHIP NUMEROUS TIMES FOR VARIOUS ISSUES SINCE THEN, MOSTLY FOR TRANSMISSION ISSUE. THE ISSUES INCLUDE JERKY SHIFTING FROM 1ST TO 2ND, AND 2ND TO 3RD. ACURA CLIENT RELATIONS DECIDED TO REPLACE THE TRANSMISSION ON MY FOURTH VISIT/COMPLAINT. THE ROUGH SHIFTING HAS SOMEWHAT IMPROVED, BUT IT IS STILL THERE. MY LAST VISIT AT THE DEALERSHIP AND A TEST DRIVE WITH DISTRICT MANAGER(DM) YIELDED: A) THIS IS PERFECTLY NORMAL CHARACTERISTIC OF THE NEW 9-SPEED TRANSMISSION. A FEATURE THAT COMES WITH WONDERFUL FUEL ECONOMY. B) VIBRATION FROM VCM (VARIABLE CYLINDER MANAGEMENT). I HAVE NEVER HAD THIS ISSUE UNTIL THE TRANSMISSION REPLACEMENT. YET AGAIN, DEALERSHIP STATES IT IS PERFECTLY NORMAL TO SHOW THIS 'CHARACTERISTIC'. DM'S RESPONSE TO MY QUESTION, "HOW/WHY DID I NOT EXPERIENCE THIS ISSUE ON MY FIRST FULL YEAR?" WAS, "WHAT GAS DO YOU PUT IN? COSTCO? THEY GOT LESS ADDITIVES. THERE'S CARBON BUILDUP FORMING IN THE ENGINE". THAT WAS THE RESPONSE ON A 13-MONTH OLD VEHICLE. C) CHIRPING NOISE FROM ENGINE ROOM. FROM RESEARCH, IT MAY BE RELATED TO 'HIGH PRESSURE FUEL PUMP' OR 'INSUFFICIENT BELT PLACEMENT', WHICH ACURA HAS TSB OUT FOR SERVICING. BUT, DEALERSHIP CLAIMS THEY CANNOT DUPLICATE THE NOISE, EVEN WITH A RECORDING OF THE SOUND. (IT HAS TO BE AUDIBLE DURING THE TEST DRIVE, THEY SAY)

NEW CAR PURCHASED IN 2015. CURRENTLY HAS ABOUT 23K MILES. ERROR LIGHTS FLASH ON DASH INCLUDING "TRANSMISSION SYSTEM PROBLEMS, BLIND SPOT INFO SYSTEM PROBLEMS, VEHICLE STABILITY ASSIST PROBLEM, ALL WHEEL STEERING PROBLEM, FORWARD COLLISION WARNING PROBLEM, LANE DEPARTURE WARING PROBLEM". THIS IS THE THIRD TIME THAT IT HAS HAPPENED. FIRST TIME, NO VIDEO EVIDENCE OF IT BUT WE DID TAKE IT IN TO ACURA TO LOOK. NO ISSUE FOUND. SECOND TIME WE HAD A VIDEO, THEY DID A SOFTWARE UPGRADE. NOW AGAIN. ALONG WITH THIS, CAR HAD A TRANSMISSION REPLACED, STEERING RACK AND PINION, SUB FRAME, POWER STEERING ASSEMBLY, LIST GOES ON.

THE CAR WAS LEASED IN NOVEMBER, 2015. AFTER THREE WEEKS THE EXHAUST SYSTEM STARTED FILLING UP WITH FLUID. LOUD NOISES EMANATE FROM THE MUFFLER AND IF YOU FLOOR THE ACCELERATOR, FLUID COMES SPEWING OUT OF THE LEFT EXHAUST PIPE IN BUCKETS. THE CAR WAS RETURNED TO THE SERVICE DEPARTMENT REPEATEDLY AND THEY COULD NOT REPAIR THE PROBLEM. THEY BLAMED MY DRIVING HABITS AS THE CAUSE OF THE PROBLEM SINCE I ONLY USE THE CAR FOR LOCAL DRIVING. THE FLUID BUILDS UP EVERY THREE DAYS EVEN IF YOU CONTINUE TO FLOOR THE ACCELERATOR TO EMPTY THE SYSTEM AND THE NOISES FROM THE EXHAUST SYSTEM BEGIN ABOUT 5 TO 10 MINUTES AFTER STARTING THE VEHICLE. FLUID IS CONSTANTLY EMITTED FROM THE EXHAUST PIPES EVEN WITH EMPTYING THE SYSTEM. THIS IS MY SIXTH ACURA AND I NEVER EXPERIENCED SUCH A PROBLEM. I HAVE CONTACTED THE DEALERSHIP AND THE MANUFACTURER TO NO AVAIL. I AM CONCERNED THAT MY WIFE AND I ARE IN DANGER OF INGESTING TOXIC EXHAUST FUMES THAT ARE NOT PROPERLY BEING REMOVED BY THIS FAULTY EXHAUST SYSTEM.

WHILE DRIVING AT HIGHWAY SPEED, THE SUNROOF EXPLODED UPWARD SENDING GLASS INTO THE ROADWAY. WITH NO OTHER VEHICLES AROUND WOULD LEAD TO A DEFECT IN THE SAFETY GLASS. WHEN TAKEN TO DEALER FOR WARRANTY REPAIR, FERMAN ACURA, THE SERVICE MANAGER STATED ACURA U ILL NOT COVER EXPLODING SUNROOFS BECAUSE HE WAS NOT IN THE CAR AT THE TIME THAT IT BROKE AND HER IS NOT A GLASS EXPERT TO KNOW IF IT WAS A DEFECT IN THE GLASS THAT MADE IT EXPLODED, CONTACTED CUSTOMER SERVICE FOR ACURA IN CALIFORNIA, OPENED A CASE WITH [XXX] WHO COULD NOT EVEN TELL ME HOW MANY LUGS ARE ON THE CAR SHE DRIVES, ACURA CASE WORKERS HAVE NO CAR KNOWLEDGE. TALKING TO ACURA CUSTOMER SERVICE IS A JOKE. MY REAL CONCERN IS THE SAFETY ISSUE. IF THE SUN SHIELD WAS OPEN THE TEMPERED GLASS THAT SHATTERED INTO THOUSANDS OF SMALL PIECES COULD FALL ONTO THE DRIVER AND INTO HIS EYES. IS THIS NOT THE REASON WHY THE WINDSHIELD IS A SAFETY GLASS SO IT WILL STAY INTACT WHEN BROKEN. AT LEAST A CLEAR WINDOW FILM ON THE INSIDE OF THE TEMPERED GLASS IN THE SUNROOF WOULD KEEP THE GLASS FROM FALLING ON THE DRIVER. WHAT WILL IT TAKE TO MAKE CHANGES, A CAR LOOSE CONTROL AND HIT A SCHOOL BUS? AND LAST, ACURA STATED THE EXPLODING GLASS IS AN INSURANCE ISSUE. I DISAGREE, HOW MANY INSURANCE CLAIMS ARE DUE TO DEFECTIVE TEMPERED GLASS THAT HAVE A DEFECT WHEN MADE THAT THE AUTO COMPANY SHOULD COVER UNDER WARRANTY. THE INSURANCE COMPANIES ARE BEING RIPPED OFF BY AUTO COMPANIES. AND THE OWNERS RATES GO UP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

POWERTRAIN: IN 19 MONTHS OF OWNERSHIP, MY 2015 ACURA TLX'S TRANSMISSION HAS FAILED TWICE. THE FIRST TIME IT FAILED (10 MONTHS), IT WOULD NOT ENTER INTO REVERSE, DRIVE OR NEUTRAL UPON STARTING. IT TOOK SPECIAL TOWING TOO. THE SECOND TIME IT FAILED (19 MONTHS, 22K MILES), I WAS DRIVING IN RURAL TEXAS AT 70 MPH AND THE TRANSMISSION SWITCHED INTO NEUTRAL, WARNING LIGHTS EXPLODED AND I HAD TO SAFELY WORK MY WAY TO AN EXIT RAMP AND ONTO THE FRONTAGE ROAD. I THEN HAD TO WAIT FOR 2.5 HOURS FOR A TOW TRUCK WHICH THEN RESULTED IN A 2 HOUR RIDE IN A TOW TRUCK TO BRING IT TO THE DEALER. SUSPENSION: WITHIN A WEEK OR TWO OF BUYING THE ACURA TLX, THE CAR BEGAN TO DEVELOP A VIBRATION THAT I COULD FEEL THROUGH THE ACCELERATOR AND STEERING WHEEL. I COULD VISUALLY SEE IT IN THE PASSENGER SEAT AS IT WOULD SHAKE SUBSTANTIALLY (NEARLY VIOLENTLY). ON A DRIVE, THE CAR SHIFTED VIOLENTLY AND MOMENTARILY IN A LATERAL MOTION AT 80 MPH WHILE PASSING ANOTHER CAR WHICH SCARED THE WITS OUT OF MY PASSENGER AND ME. DEALER CHANGED THE TIRES, INVESTIGATED THE PASSENGER SEAT AND THE SHUDDER/VIBRATION WOULD NOT GO AWAY. I GOT SICK OF TAKING IT INTO THE DEALER ONLY FOR IT TO RETURN TO ME IN THE SAME CONDITION. AFTER 1 YEAR, THE ROAD NOISE IN THE CABIN GREW AND MY PASSENGERS WOULD COMPLAIN. FINALLY THE DEALER IDENTIFIED THAT THE RIGHT REAR WHEEL BEARING WAS BAD. ONCE REPLACED, THE ROAD NOISE AND VIBRATION IMPROVED CONSIDERABLY. HOWEVER, WHEN I DRIVE A LOANER FROM THE DEALERSHIP, IT DRIVES MUCH SMOOTHER THAN MY CAR SO THE PROBLEM IS STILL NOT FULLY FIXED. OTHER: IN THE FIRST 2 WEEKS, I NOTICED THAT A TORRENT OF WATER WOULD RUN DOWN THE INSIDE OF MY REAR WINDOW AND INTO MY BACK SPEAKER COMPARTMENT AFTER A HEAVY RAIN. IT TURNED OUT THAT THE BACK WINDOW WAS NOT PROPERLY INSTALLED. A BRAND NEW CAR THAT HAS NUMEROUS SIGNIFICANT MANUFACTURING AND QUALITY PROBLEMS! UNACCEPTABLE!!! *TR

THE TRANSMISSION IS EXTREMELY JUMPY, ALL OF THE WARNING LIGHTS COME ON AND FLASH, ALONG WITH THE ENGINE WILL POWER DOWN TEMPORARILY. FOR EXAMPLE ONE TIME I WAS GOING APPROX 50MPH AND IT POWERED DOWN TO ABOUT 30 MPH ON THE FREEWAY. ALL OF THE WARNING LIGHTS START FLASHING, I PULLED OVER TURNED THE CAR OFF AND THEN RESTARTED IT. THE WARNING LIGHTS REMAINED FLASHING BUT THE ENGINE FUNCTIONED BUT THE TRANSMISSION STILL WAS JERKY. THIS WAS HAPPENED AT LEAST 5 SEPARATE TIMES AND WE HAVE HAD IT IN SERVICE WITH ACURA SEVERAL TIMES AND EACH TIME THEY TRY TO FIX THE SAME COMPLAINTS WITH A DIFFERENT FIX. MOST RECENTLY WE HAD IT IN FOR REPAIR FOR A WEEK, WE GOT IT BACK, DROVE IT 200 MILES AND THE SAME ERROR HAPPENED. ACURA FINALLY AGREED TO REPLACE THE TRANSMISSION AND I JUST PICKED IT BACK UP ON 1/6/17 AND THE SAME ERROR AND TRANSMISSION ISSUE OCCURRED TODAY. WE HAVE NOTIFIED THE DEALERSHIP, THE NMVB, ACURA CUSTOMER RELATIONS, AND NOW WE ARE REACHING OUT TO THE NHTSA. WE DO NOT FEEL SAFE IN THIS VEHICLE AND WE ARE AFRAID THAT THE TRANSMISSION WILL IDLE DOWN AGAIN ON THE FREEWAY BUT MAYBE IN A LANE THAT WE CANNOT IMMEDIATELY PULL OVER SAFELY.

I HAVE BEEN TO THE DEALER 2 TIMES FOR TRANSMISSION PROBLEMS. THE CAR HAS POOR ACCELERATION AND HESITATES SHIFTING. WHEN UR TRYING TO SPEED UP IT HAS A DELAY WHICH HAS GOTTEN ME VERY CLOSE TO 2 ACCIDENTS. SHIFTING IS ALSO VERY ROUGH, IT KICKS IN HARD. THE DEALER DID A TRANSMISSION UPDATE AND THE PROBLEM PERSISTS. TOOK IT BACK AGAIN THEY SCANNED FOR CODES AND SAID THEY CAN'T FIND ANY ISSUE. I FEEL THIS CAR IS DANGEROUS AND THE TRANSMISSION NEEDS TO BE REPLACED BEFORE AN ACCIDENT OCCURS.

MY NAME IS [XXX] , IN 2014 I WALKED INTO MARIN ACURA (LOCATED IN MARIN, CALIFORNIA) AND LEASED A 2015 ACURA TLX. THIS WAS ESPECIALLY AN EXCITING MODEL DUE TO IT REDESIGN. WITHIN THE FIRST YEAR OF MY LEASE I RECEIVED A RECALL LETTER IN THE MAIL STATING THAT THEIR WAS A DEFECT IN REGARDS TO THE TRANSMISSION. I BROUGHT THE VEHICLE TO THE DEALER AND THEY "FIXED" IT AND SENT ME ON MY WAY. ONE YEAR LATER, AGAIN, I RECEIVED A LETTER IN THE MAIL FROM THE AUTOMOBILE DEVISION LOCATED AT YOUR CORPORATE HEADQUARTERS AT 1919 TORRANCE BLVD, CA (NHTSA RECALL # 16V-640). THE LETTER CLEARLY STATES ?IF THIS MALFUNCTION WERE TO OCCUR, IT COULD RESULT IN AN UNEXPECTED LOSS OF MOTOR POWER, WHICH COULD REDUCE VEHICLE CONTROL AND INCREASES THE RISK OF A CRASH?. IT ALSO STATES THAT THE ?FIX? WILL BECOME AVAILABLE DECEMBER 2016, TODAYS DATE IS NOVEMBER 7TH, 2016. I HAVE BEEN DRIVING THIS VEHICLE FOR 2 OUT OF MY 3 YEAR LEASE AND THE TRANSMISSION HAS BEEN RECALLED TWICE CONSISTENTLY EVERY YEAR. I HAVE PUT MY TWO CHILDREN AND WIFE INTO THIS VEHICLE NOW KNOWING THAT THE CAR COULD HAVE POSSIBLY PUT MY FAMILY AND MYSELF IN PHYSICAL DANGER AND EVEN DEATH. NOT BECAUSE DRIVING IS DANGEROUS BUT BECAUSE THERE HAVE BEEN MANUFACTURING DEFECTS WITH THE TRANSMISSION OF THIS ACURA MODEL AND YEAR. I CANNOT DESCRIBE WHAT IT FEELS LIKE TO HAVE THAT ON THE MIND OF A PARENT. I SEE THIS BEING HANDLED IN ONE WAY. ACURA TAKES AWAY THE CAR AND REFUNDS ME MY TOTAL VEHICLE LEASE INVESTMENT ALONG WITH MY DOWN PAYMENT. PLEASE TAKE THIS MATTER INTO SERIOUS CONSIDERATION AS I AM FULLY PREPARED TO LEGALLY ESCALATE THIS MATTER BEYOND THE CONSUMER-COMPANY LEVEL. I CAN'T IMAGINE HOW MANY ACURA 2015 TLXS THERE ARE NATION WIDE. THIS EXPERIENCE HAS BEEN A DISASTER FINANCIALLY, EMOTIONALLY AND ACCORDING TO ACURA POTENTIALLY PHYSICALLY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I FEEL MY SAFETY IS IN JEOPARDY WHEN I DRIVE THIS VEHICLE. ANY TIME THE TLX'S BRAKES ARE APPLIED AND THE ACCELERATOR IS IMMEDIATELY PRESSED, THE VEHICLE STALLS AND I HAVE TO LET OFF OF THE ACCELERATOR FOR THE TRANSMISSION TO CATCH AND THEN THE CAR WILL GO. THIS IS ESPECIALLY TRUE AT STOP SIGNS. THIS IS WHAT HAS ALMOST GOTTEN ME KILLED MULTIPLE TIMES. IN ONE INSTANCE, I STOPPED AT A STOP SIGN, I PRESSED THE GAS TO GO BECAUSE I HAD ENOUGH TIME TO GO BEFORE THE ONCOMING CAR GOT TO ME, HOWEVER THE VEHICLE WOULDN'T GO, SO I FLOORED THE ACCELERATOR TWICE AND NOTHING HAPPENED. THE THIRD TIME THE VEHICLE HORRIBLY JERKED AND THREW ME OUT INTO TRAFFIC IN FRONT OF THE ONCOMING VEHICLE. AFTER BACKING UP, ANOTHER PROBLEM, THE VEHICLE CONTINUES TO GO IN REVERSE FOR AN ADDITIONAL 12 INCHES. 12 INCHES THAT SHOULD NOT BE NECESSARY WHEN SWITCHING DRIVING DIRECTIONS. THIS CAN BE NOTICED ON INCLINE AND NO INCLINE.