2001 Acura Tl

MY ACURA 3.2 TL TRANSMISSION HAS FAILED FOR THE SECOND TIME IN 5 YEARS. I REPLACED THE TRANSMISSION FOR THE FIRST TIME 2 YEARS AFTER I BOUGHT IT. AFTER ANOTHER 70,000 MILES, IT HAS FAILED AGAIN AND REPLACING THE TRANSMISSION COSTS APPROXIMATELY $5000.00. AS A CONSUMER OF A SUPPOSEDLY HIGH QUALITY VEHICLE, THIS IS JUST WRONG. *TR

IN MARCH 2007 I PURCHASED A 2001 ACURA 3.2TL, AFTER A COUPLE OF MONTHS I NOTICED THE TRANSMISSION WAS SLIPPING, I TOOK THE VEHICLE TO A LOCAL ACURA DEALER TO FIND THAT THE TRANSMISSION NEEDED TO BE REPLACED. AFTER DOING SOME INVESTIGATING I FOUND ACURA HAD RECALLS ON THE TRANSMISSIONS, MINE WAS CONSIDERED OUT OF WARRANTY BECAUSE THE MILES EXCEEDED THE RECALL. (THIS OCCURED IN MAY 2007) IN MAY OF 2008 MY TRANSMISSION WENT COMPLETELY, DURING THIS TIME FRAME THE TRANSMISSION WOULD SLIP, DOWN SHIFT ETC WHICH COULD HAVE CAUSED AN ACCIDENT OR EVEN DEATH WITH MY FAMILY AND ME. I CONTACTED ACURA HQ AND WAS GIVEN A CASE MANAGER, WHO ASKED ME TO TAKE THE CAR BACK TO THE DEALER REPAIR SHOP, THEY WOULD INSPECT IT AND CONTACT ME TO SEE IF THEY WOULD POSSIBLY REPLACE IT (AS A GOODWILL GESTURE)I WAS ALSO TOLD THAT I WOULD NEVER HAD RECEIVED ANY NOTICE OF THE RECALL BECAUSE I WAS NOT THE ORIGINAL OWNER, THEREFORE SINCE A REPAIR WAS NEVER DONE I FEEL THAT THEY SHOULD HONOR THE RECALL, DO THE RIGHT THING AND REPAIR IT. I RECEIVED A PHONE CALL FROM THE DEALER STATING ACURA WOULD ONLY COVER 25%, I WAS TOLD BY THE REPAIR SHOP THAT THE TRANSMISSION WAS SO FAR GONE THAT THEY COULDN'T EVEN TEAR IT DOWN TO DO AN INSPECTION OF THE GEARS. AT THIS POINT AND TIME I HAVE HAD TO PAY FOR A CAR RENTAL FOR ONE MONTH, MAY HAVE TO PUT OUT AT LEAST $2500 FOR A REPAIR AND I AM NOT A HAPPY CUSTOMER. TO ME A RECALL IS A RECALL AND I FEEL ACURA HQ WOULD WANT TO KEEP SATISFIED CUSTOMERS. I HAVE OWNED BOTH A HONDA AND ACURA PRIOR TO THIS AND HAD APPROXIMATELY 250,000 MILES ON MY OTHER ACURA. I WAS TOLD BY ACURA HQ, THAT IF 2ND AND 3RD GEAR WERE DAMAGED THEY WOULD REPLACE THE TRANSMISSION, I FAXED MY PAPERWORK FROM MAY 2007 WHICH CERTAINLY STATED THIS AND AM NOW TOLD THAT THIS WILL NOT OCCUR. WHAT ARE MY NEXT STEPS TO HAVE ACURA SHOULDER THE FULL RESPONSIBILITY

ON JANUARY 24, 2008 WE SENT A LETTER TO RICHARD COLLIVER,EXECUTIVE VICE PRESIDENT, AUTO SALES AT ACURA IN RESPONSE TO A QUESTIONNAIRE. WE BOUGHT A USED ACURA 2001 3.2TL IN NOVEMBER OF 2005. IT HAD A "RECONSTRUCTED TITLE". IN OREGON THIS MEANS THERE WAS NO FRAME DAMAGE. THE CAR HAD ABOUT 50,000 MILES. I HAVE PUT OVER 30,000 MILES ON THE 3.2 TL SINCE WE BOUGHT IT AND HAD NO PROBLEMS UNTIL THE TRANSMISSION STARTED SLIPPING. AFTER VISITING WITH MY MECHANIC AND THE LOCAL ACURA SERVICE DEPARTMENT REGARDING THE TRANSMISSION WE DISCOVERED THERE HAD BEEN A RECALL ON THE TRANSMISSION AND WAS TOLD THIS WAS DONE IN JANUARY OF 2005. AT SOME POINT, ACURA ALSO EXTENDED THE WARRANTY ON THE TRANSMISSION BECAUSE OF AN INTERNAL PROBLEM WITH THE TRANSMISSION THAT CAUSED IT TO SLIP AFTER IT WARMED UP. I FEEL WE HAVE BEEN LEFT IN THE LURCH WITH A TRANSMISSION ACURA KNOWS IS FAULTY. THE CAR WAS IN AN ACCIDENT MORE THAN TWO YEARS AGO, BEFORE WE BOUGHT IT, AND YOU ARE TELLING US THE ACCIDENT VOIDS THE WARRANTY. IF THE ACCIDENT CAUSED THE TRANSMISSION PROBLEM I THINK IT WOULD HAVE SHOWN UP A LONG TIME AGO. I DON?T THINK BODY WORK ON A CAR ? NO MATTER HOW EXTENSIVE ? WOULD NECESSARILY ADD UP TO TRANSMISSION FAILURE. IT SEEMS TO ME TO BE AN EXCUSE FOR ACURA TO PUSH ASIDE A PROBLEM THEY KNOW IS THEIR RESPONSIBILITY. I HAVE NEVER RECEIVED ANY RESPONSE FROM MR. COLLIVER. THE MAN WHO DID CALL AND GIVE US THE RUN AROUND AGAIN ABOUT THE RECONSTRUCTED TITLE WHEN FACED WITH OUR LOGIC THEN CHANGED HIS TUNE AND SAID THE SERVICE DEPARTMENT ONLY SAID THE TRANSMISSION WAS SLIPPING THEY DID NOT SAY ANYTHING ABOUT IT CLUNKING. IT DOES CLUNK INTO GEAR AFTER IT SLIPS BUT EVIDENTLY IF THE ACURA SERVICE DID NOT DESIGNATE THAT ON THE INVOICE THEY WON'T CONSIDER IT. HOWEVER, I BELIEVE IF THEY HAD DESIGNATED THAT VERY THING, THERE WOULD HAVE BEEN ANOTHER EXCUSE. *TR

2001 ACURA 3.2TL WITH TRANSMISSION PROBLEMS. CONSUMER STATES THAT THEY RECEIVED A RECALL FOR THE TRANSMISSION. DEALER INSTALLED OIL JET KIT INFORMED ON THE RECALL. THEY ALSO SAY THE TRANSMISSION COMPLETELY STOPPED WORKING. *KB THE CONSUMER STATED AFTER THE SERVICE WAS PERFORMED, HE STARTED TO EXPERIENCE SHIFT CHANGES, AND GEAR SLIPPAGE. THE TRANSMISSION WAS REPLACED, HOWEVER 2-4 MONTHS LATER THE CONSUMER BEGAN TO EXPERIENCE ERRATIC SHIFTING AND A FEELING OF GEAR SLIPPAGE, BUT THE CONSUMER WAS TOLD THE TRANSMISSION WAS WORKING PROPERLY. THE CONSUMER STATED ON JULY 16, 2007 THE TRANSMISSION MALFUNCTIONED AGAIN WHEN ALL OF A SUDDEN THE ENGINE INCREASED AND WHEN HE LET OFF THE CRUISE CONTROL, WHITE SMOKE BILLOWED FROM THE REAR OF THE VEHICLE. THE CONSUMER WAS ABLE TO PULL OVER AND HAD THE VEHICLE TOWED. THE SERVICE CENTER INFORMED THE CONSUMER THAT THE TRANSMISSION HAD FAILED. RECALL#04V176000 *JB

TL*THE CONTACT OWNS A 2001 ACURA 3.2TL. WHILE MAKING A RIGHT TURN AT 5 MPH, THE FRONT PASSENGER SIDE TIRE COLLAPSED TO THE GROUND. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC AND THEY STATED THAT THE LOWER BALL JOINTS COLLAPSED. THE DEALER STATED THAT THE VEHICLE WAS NOT ACURA CERTIFIED, THEREFORE, THEY WOULD NOT BE RESPONSIBLE FOR THE REPAIR. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT HAS PICTURES. THE CURRENT AND FAILURE MILEAGES WERE 131,000. UPDATED 01-14-08. *KB UPDATED 12/12/07. *JB

TL*THE CONTACT OWNS A 2001 ACURA TL. THE STEERING HAS BECOME VERY DIFFICULT TO MANEUVER ONLY WHEN THE BRAKES ARE APPLIED. THE PARTS HAVE BEEN REPLACED SEVERAL TIMES UNDER WARRANTY, BUT THE FAILURE HAS NOT BEEN CORRECTED. THE MANUFACTURER STATED THAT THE VEHICLE IS CURRENTLY OUT OF WARRANTY AND THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR. THE COST OF THE REPAIR WOULD BE $800. THE CURRENT MILEAGE WAS 71,000 AND FAILURE MILEAGE WAS 6,000. UPDATED 01-15-08. *KB UPDATED *JB

I AM WRITING TO YOU TO GET SOME ASSISTANCE ON THE PROBLEM I AM HAVING WITH HONDA/ACURA OF USA. ACCORDING CLASS ACTION SETTLEMENT CASE NO: RG 03099677, ACURA SETTLED WITH ALL CLAIMANTS TO PROVIDE AN EXTENDED WARRANTY ON TRANSMISSIONS ON ALL CLASS VEHICLES UP TO 109,000 MILES. I OWN AN ACURA TL 2001 . MY CAR CURRENTLY HAS 103K MILES ON IT. I AM PERHAPS THE SECOND OR THIRD OWNER OF THIS VEHICLE. I RECENTLY EXPERIENCED TRANSMISSION PROBLEMS RELATED TO THE CAR'S MANUFACTURED DEFECT, NAMELY WITH THE FAULTY TRANSMISSION. HERE IS THE NHTSA RECALL# AND REPORT BELOW ON THE RECALL. NHTSA CAMPAIGN ID NUMBER : 04V176000 MFR'S REPORT DATE : APR 13, 2004 COMPONENT: POWER TRAIN:AUTOMATIC TRANSMISSION POTENTIAL NUMBER OF UNITS AFFECTED : 1099796 I GOT IN TOUCH WITH A LOCAL ACURA CLIENT SERVICES AND TOOK IT TO A LOCAL DEALER. THEY LOOKED AT THE CAR AND THE NEXT DAY INFORMED ME THAT THE EXTENDED WARRANTY WOULD NOT BE COVERED SINCE THE CAR HAD BEEN FIXED PREVIOUSLY AT A REPAIR SHOP AND NOT BY ACURA. ACCORDING TO THEIR OWN RECORDS, MY CAR HAS HAD THE TRANSMISSION FIXED BY ACURA IN 2004. THEY REFUSED TO FIX IT DESPITE THE CLASS ACTION SETTLEMENT THAT THEY AGREED TO IN DECEMBER OF 2006. ACCORDING TO THE INDEPENDENT REPAIR SHOP I TOOK MY CAR TO, THE CAR HAD AN ORIGINAL REPLACED TRANSMISSION IN IT AND NOT AN AFTERMARKET PART. EVEN BY ACURA'S OWN RECORDS, THIS CAR HAD THE TRANSMISSION REPLACED IN 2004 AT ONE OF THEIR DEALERSHIPS AND THIS IS THE TRANSMISSION THAT FAILED. BASED ON THE LAWSUIT SETTLEMENT THEREFORE, THEY ARE RESPONSIBLE FOR FIXING THIS TRANSMISSION AGAIN SINCE IT IS STILL UNDER THE EXTENDED WARRANTY. THE REFUSED TO ASSIST ME AND I HAD NO CHOICE TO GET THE CAR FIXED BY A LOCAL REPAIR SHOP. I PAID $2,292.47 TO A LOCAL REPAIR SHOP TO GET MY CAR FIXED THAT ACURA SHOULD HAVE FIXED UNDER WRTY. *TR

ON JUNE 20TH, WE WERE EXITING THE TOLL BOOTH TO ENTER A MAJOR HIGHWAY. THE CAR FAILED TO ACCELERATE FOR ABOUT 10 TO 15 SECONDS. WE HAD OUR 1 AND HALF YEAR OLD SON ON BOARD AT THE TIME THIS INCIDENT OCCURRED. IT WAS VERY DANGEROUS AND WE WERE VERY LUCKY THERE WAS NO CAR BEHIND US. WE BROUGHT THE CAR TO ACURA DEALER NEARBY OUR HOUSE ON JUNE 25TH, 2007. THEY DID THE DIAGNOSTIC AND TOLD US THAT THE TRANSMISSION IS ON THE WAY OUT. THEY RECOMMENDED TO US TO REPLACE THE TRANSMISSION. SINCE THE CAR IS OUT OF WARRANTY, THEREFORE ACURA WILL NOT COVER THE COST OF THE REPAIR. WE CALLED THE HONDA MANUFACTURER A FEW TIMES AND ASKED THEM TO FIX THE FAULTY TRANSMISSION THAT WAS RECALLED BACK 2004. HONDA HAD DENIED OUR CLAIM SIMPLY BECAUSE OUR CAR IS OUT OF WARRANTY. *JB