2025 Acura Rdx

Incident Description: Spontaneous Rear Window Shattering On the night of August 28th, 2026, my 2025 Acura RDX was parked legally in my apartment complex's residential parking area. There was no severe weather, falling debris, or external activity in the area. When I returned to the vehicle the following morning on August 29th, 2026, I discovered that the rear windshield glass had completely shattered and collapsed inward. There are no impact marks, points of contact, or signs of forced entry, indicating that the breakage occurred spontaneously due to a known structural stress or manufacturing defect. I contacted 3 local Acura dealerships about this ongoing manufacturing defect and even mentioned the TSB-22-014 number issued by Acura for this specific issue. However, the service managers/technicians at all three dealerships insisted that this issue was only for older models (2019 and 2020), and has been fixed for newer models. All three dealerships refused to even do an official inspection of the rear windshield glass shattering to confirm that it was a manufacturing defect, leaving me to fix the glass myself. I had the rear windshield glass replaced by Safelite, and filed a reimbursement request case with Acura Corporate. Luckily, this happened while my car was parked and with no one in the vehicle. However, this could pose a massive safety risk, as it could easily happen with people in the vehicle while the car is being driven and could potentially cause injuries to the car passengers if this manufacturing issue is not addressed immediately.

I own a 2025 Acura RDX with an open EPS recall involving potential loss of power steering assist due to improper software calibration. I live in Bozeman, Montana, far from the nearest Acura dealer. Acura customer care and escalated supervisor offered no reasonable accommodation. Completing this safety recall requires substantial long-distance travel and lease mileage to repair a manufacturer defect. I am submitting this complaint regarding recall remedy access and owner burden.